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FAQ

How can I add/change/cancel my college choices or correct my high school code after I register?

If you have registered for national or international testing*, you have until Thursday at noon, central time, immediately following the regularly scheduled Saturday test date to correct your high school code and/or add/change/cancel college codes. The same deadline applies even if your test center is rescheduled for any reason (e.g., inclement weather).

The best way is to log in to your ACT Web account and select “Make changes to your registration.” There is no fee for changes to the first four college codes. After the deadline, all changes must be made by requesting and paying for Additional Score Reports.

CONTACT INFORMATION

319.337.1270
8:00 a.m. to 8:00 p.m., central time
Monday through Friday

ACT Student Services
P.O. Box 414
Iowa City, IA 52243-0414
U.S.A.

* For other testing programs (e.g., State, Special, DANTES), you won’t be able to make changes once you submit your answer folder to your test administrator.

How can I make changes to my registration?

Log in to your ACT Web account and select “Make changes to your registration” or call ACT at 319.337.1270 no later than the late registration deadline for your preferred test date.  You will need to know your preferred test center, test option, and/or test date and have a valid credit card number with expiration date and security code.

Test Option Change
See I’ve changed my mind about taking the ACT Writing Test. Can I add or remove it before test day?

Test Center Change for the same test date
If a seat and materials are available for your test option at your preferred test center on your preferred test date, you will be assigned there and charged a Test Center Change fee of $21.00.  If you want to make this change after the late registration deadline, it’s too late to make a test center change. Instead, find out about requesting standby testing.

Test Date Change
A test date change can be used to sign up for a different test date if you are absent or unable to test on the original test date or if your registration is cancelled for failure to meet ACT’s test security requirements.

April 2013: If you missed the photo submission deadline, ACT is offering a FREE test date change to a future ACT test. Click here for more details.

Other Test Dates: If a seat and materials are available for your test option at your preferred test center on your new test date, you will be assigned there. You will be charged the full basic test fee for your test option plus the $21.00 Test Date Change fee (plus a $22.00 late fee if you request the change during the late registration period for the new test date). The test fee for your original test date will be promptly refunded. Note: If you paid with an ACT Fee Waiver, the waiver will be reapplied to your new test date, but covers only the test fee for your test option—you must pay all other fees.  If you want to make this change after the late deadline for your preferred test date, it’s too late to make a test date change.  Instead, find out about requesting standby testing.

Other Registration Changes (college choices, address, etc.)
Read your admission ticket carefully. If you need to make any informational changes (such as your mailing address), log in to your ACT Web account and select “Make changes to your registration,” or call 319.337.1270. Note that college choices can be changed only until noon on the Thursday following the Saturday test date.

See current ACT fees for details about additional fees.

How do I pay when I register online?

Online registrations must be paid by credit card, ACT fee waiver, or state voucher. To register using any other method of payment, you MUST use the paper registration folder.

ACT accepts any valid American Express, DISCOVER, MasterCard or VISA card.

I can’t test on the date I registered for. What can I do?

You will need to request a Test Date Change. Log in to your ACT Web account and select “Make changes to your registration” no later than the late registration deadline for your new test date.

If there is space for your test option at your preferred test center on your preferred test date, you will be assigned there. You will be charged the full test fee for your test option plus the $21.00 Test Date Change fee (plus a $22.00 late fee if you request the change during the late registration period for the new test date). The test fee for your original test date will be promptly refunded.

If you miss the late deadline for your preferred test date, you may be able to requeststandby testing.

If you cannot get to your Web account, you can call ACT at 319.337.1270. You will need to provide the following information:

  • Your name and address
  • Preferred test date
  • Preferred test center
  • Preferred test option
  • A valid credit card number with expiration date
I want to cancel my registration. Can I get a refund?

If you decide you do not want to test, your basic registration fee and any additional service fees (e.g., late registration, test center change) are nonrefundable.

Fees for optional services, however, are refundable on request if you ordered and paid for them when you registered. See ACT fees for details. Optional services include:

  • 5th and 6th college codes
  • Test Information Release
  • ACT Writing Test

To request a refund, write “REFUND” on your unused ticket and mail it to ACT Student Services, or write a letter including your identifying information and the test date and test option for which you registered. Label your envelope “REFUND.” Refunds will be issued about 8 weeks after the test date. Refund requests for the 2012-2013 testing year received after July 31, 2013, will not be honored.

Send your request to:
ACT Student Services
301 ACT Drive
P.O. Box 414
Iowa City, IA 52243-0414
U.S.A.

I’ve changed my mind about taking the ACT Writing Test. Can I add or remove this test option?

Yes. Log in to your ACT Web account and select “Make changes to your registration” no later than the late registration deadline for your test date. Fee adjustments depend on whether you are adding or removing the Writing Test and whether other services are required to find you a seat (for example, a Test Center Change).

If you change your mind after the late deadline, tell the test supervisor at your test center that you want to change your Test Option before you are admitted to test. If there are materials, space, and staff available for your preferred test option, you will be allowed to make the change. If you change to the ACT Plus Writing, ACT will bill you $15.50.

See current ACT fees for specific information.

What are the requirements for the name I use when registering and testing?

Only English characters can be accepted. We advise you to use the name you would use when applying for a driver’s license or other government-issued ID. The first and last names provided when you create your ACT web account (or register by mail) will appear on all ACT documents for you. These include the ACT ticket you present on test day, the test center roster ACT sends to the test center, and your score reports.

On test day, you will be required to present acceptable photo identification. The first and last names on your photo ID must be consistent with the names on your ACT ticket.Before test day, check your photo ID against the names on your ACT web account and ticket. If there are significant differences, you will NOT be admitted to test. Please note the following:

  • Slight differences in your first name due to shortened names (such as “Dave” vs. “David” or “Jen” vs. “Jennifer”) are common and acceptable.
  • Differences in your first name due to traditional nicknames that are not based on shortening the name (such as “Jack” vs. “John” or “Peggy” vs. “Margaret”) will NOT be accepted.
  • If you go by your middle name, but your photo ID lists your first name, you must use your first name as your ACT name to be admitted to test.
  • The use of initials in place of first and last names (such as “JD” or “MJ”) will NOT be accepted for either your ACT name or your photo ID.
  • Differences in last name will not be accepted at the test center.

If you need to change either of the names (first and/or last) previously provided to ACT, you must contact ACT Student Services at 319.337.1270 or write to ACT-Reg@act.org. Depending on your situation, you will need to provide written documentation to support the change—such as a court order, adoption papers, or marriage license—before it can be made. This could cause you to miss testing on your preferred test day.

Why was I assigned to a test center that was not one of my original choices? Can I change this?

When you registered, the test center you chose was either full or unavailable. We assigned you to the nearest available test center, based on your original choices, that had a seat and materials for your test option.

To request a Test Center Change, log in to your ACT Web account and select “Make changes to your registration” or call ACT at 319.337.1270 by the late deadline for your test date. When you call, have your ACT ID, test date, test option, preferred test center and a valid credit card number with expiration date.

If there is room at your preferred test center for your test option, you will be assigned there and charged a $21.00 Test Center Change fee.

If you miss the late deadline, you may be able to request standby testing.

For students approved to test with extended time: If you were approved, we assigned you to the nearest test center with an extended time seat. This may not be the test center on the standard time admission ticket you received when you registered. If you were approved for accommodations other than extended time, we assigned you to the nearest available center that could provide those accommodations.

See current ACT fees.